FAQ8 straight answers

Asked, answered, no fine print.

SprocketSuite is a shop operating system for bike and e-bike dealers. It combines workshop intake, digital inspections, rentals, sales floor, time clock, POS checkout, and unified P&L in one subscription — one plan per shop location, unlimited staff and devices at that location.

$199 per month, per shop location. Setup and data migration is a one-time $299. The first five founding shops pay $99 per month per location, locked for 12 months, with setup and migration included at no charge.

No. SprocketSuite is month to month — cancel anytime, and you keep the ability to export your data at any point, including after you cancel.

The first five shops on SprocketSuite get $99 per month per location for 12 months and free setup. In exchange we ask for honest feedback while we build, and — only if you want to — permission to name you as a reference later. That is the whole deal.

Yes. Your data lives in your shop, and stations keep taking tickets, sales, punches, and rentals when the internet drops. Cloud sync and backups are included in the subscription.

You keep your own card terminal and your own processor. SprocketSuite records the sale, the tax, and the totals — it does not process the card. Integrated card processing is something we may offer later; it is not part of the product today.

Hosted cloud sync and backups, every update as it ships, and email support — we aim to reply within one business day. If your shop is down, call us and we will pick up the phone.

SprocketSuite is built and published by American Coastal Holdings, LLC. Call or text (904) 415-9478 or email [email protected] for a live demo.

Still deciding? Ask a human

A guided demo of the real product with a human on the line — no trial download, no annual contract. Month to month at $199/mo per location, cancel anytime.